Archway Moulding, Iron Doors & Custom Staircases 
in Rogers, Arkansas

"Dear Debbie and Whitney, Wow! Your product is lovely! The quality of materials and workmanship is superb. My front hall looks extraordinary now finished and elegant! After wanting to do this for years my blessing is that I found you! You have been magnificent to work with. It is rare indeed to find someone who knows their product the way you both do. How refreshing that you obviously take great pride in what you do. A huge "Thank you" to all!"
"The arches show beautifully, and have added a sense of elegance to the clinic. Thank you so much for the wonderful quality and craftsmanship!"
"We had originally purchased two eyebrow design Grand Openings without capitals, and they looked so nice, we bought another one! They are very easy to install. Thank you for adding a bonus of character and charm to our home!"
"It was great working with you guys! You have the best customer service, and I appreciate how quickly you were able to install these! Thanks again. They look great!"
"Dear Ms. Weaver, Just a note to again thank you for your assistance and to express our great admiration for both your great product and your outstanding customer service. My present occupation requires the operation management of a large health care facility with over a hundred associates and a budget of several million dollars. We are continually training our associates to develop excellence in both outcomes and quality service so as you might imagine, are very cognizant of organizations like yours that demonstrate these qualities. When we received the arches we ordered, the quality and value were clearly outstanding. All of the products were easily identified, assembled and installed with the provided instructions as well as those available on your website. We have received numerous compliments from our friends regarding to the beauty and elegance of the arches.

Our only disappointment was attributable to an error that we made in measurement, making the opening insufficient for an individual utilizing a wheelchair. We decided to contact your customer service number in the hope that we might make a modification to solve this issue. In calling your number we were surprised when a live customer service representative, not an automated attendant, answered the phone after only two rings!

After a few weeks that allowed us to modify the doorway, we called back and spoke with Ms. Weaver, who while not directly associated with our earlier efforts, offered to help and guided us through the order. Ms. Weaver took the extra steps of calling us back to ensure that the order would be correct and offering herself as a contact reference should we experience any difficulty with the new product.

Each quarter, we ask the department managers to present a personal experience of an outstanding customer service experience both as learning and training opportunity. Next month, your company and Ms. Weaver will be highlighted as an example of how to do things right; both in providing a superior product as well as how to elevate the product to the next level through outstanding customer service. We commend and admire your organization for their efforts to satisfy the customer and thank you again for your kind assistance with our order."
"We can’t believe what you guys were able to do, and that we were even able to install them ourselves! We are so proud of how they turned out. Thanks for your ingenuity and patience with our design goals. We would surely recommend Grand Openings by UDI to anyone who is looking for something unique. Thanks again!"
"I think the Grand Openings are great! They worked out really nice. We are all very pleased with them. Thank you!"
"We have a total of six archways in our home, and they are all TRUE works of art! We have some with recessed panels and capitals, and others with smooth jambs and continuous profiles with no capitals. Whatever the look is for your home, or the design style you have always wanted to try, go to Grand Openings! We are glad we did!"
"It has been my pleasure to install a large number of these openings. I am confident that an addition of any of these openings to an existing home or new construction will greatly improve the richness and beauty of home. The expense will definitely be off set by the increased value of the home."

Contact Us

Share by: